AFTER YOUR ORDER / XXXI°N
Refunds & exchanges.
How to request help with an order.
When a refund is considered
We consider refunds if an item arrives damaged, the wrong item is delivered, or we cannot fulfill your order. Each request is reviewed individually.
Before delivery starts
Use Track an Order to request cancellation while your order is Placed or Confirmed. Once it is Shipped, online cancellation closes. Cash on Delivery orders have no collected payment to refund. We review requests before cancelling an order.
TRACK AN ORDER / REQUEST CANCELLATION ↗Request within 48 hours
Contact us within 48 hours of receiving your order. Include your order details, a short explanation, and clear photos showing the issue. Requests received after that period may not be accepted.
Condition of the piece
Items that have been worn, washed, altered, or damaged after delivery are not eligible. For a sizing exchange, the item must be unused and in its original condition.
Review & payment
We’ll review the request and contact you with next steps and a decision. Approved refunds are made through the original payment method where possible, or another method agreed with you. Delivery charges are generally not refunded unless we made a mistake or sent the wrong item.
Start a request
Open a customer service request with your order details and photos. You can also contact the official XXXI°N Instagram page.
CONTACT CUSTOMER SERVICE ↗MESSAGE @31POINT_NORTH ↗These store policies do not limit any rights that apply under local law. Read all store policies ↗